- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Germany (coordinated with Nakhon Ratchasima)
- Services used
- criminal defence matters + family law (marriage, divorce, children)
- Challenge
- The same set had to serve several authorities at once — the task was to make this set usable by the receiving authority in Germany in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- compare the spelling of names against the passport and the main reference documents
- confirm the receiving authority's requirements before starting any certification step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain