- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Surin Province
- Services used
- criminal defence matters + family law (marriage, divorce, children)
- Challenge
- The previous copy was too faint for the seal to be read — the task was to make this set usable by the receiving authority in New Zealand in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- sequence the certification chain correctly without skipping a required step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the set was accepted by the receiving office without a repeat filing in the same round · several working days, depending on the queue at the authority
- What mattered most to the client
- status updates without having to chase them