- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Udon Thani Province
- Services used
- family law (marriage, divorce, children) + NAATI certified translation + employment law matters
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in Saudi Arabia in the required format.
- What we did
- draft a power of attorney that covers every step to be handled on the client's behalf
- compare the spelling of names against the passport and the main reference documents
- have a second reviewer proofread the translation independently of the translator
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return