- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Singapore (coordinated with Udon Thani)
- Services used
- franchise law work + specialist court and medical interpreting + family law (marriage, divorce, children)
- Challenge
- The same set had to serve several authorities at once — the task was to make this set usable by the receiving authority in Singapore in the required format.
- What we did
- scan and archive every version with the date of each step recorded
- report the status at each stage until the final handover
- confirm the receiving authority's requirements before starting any certification step
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return