- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Norway (coordinated with Samut Sakhon)
- Services used
- interpreting services + family law (marriage, divorce, children)
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Norway in the required format.
- What we did
- compare the spelling of names against the passport and the main reference documents
- review each original document and produce a checklist of what to fix before filing
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain