- Client profile
- SME owner · several corporate documents are required at the same time · Location: Chachoengsao Province
- Services used
- interpreting services + Thai civil registration and government paperwork + student visa applications
- Challenge
- The receiving authority asked for a recently issued document — the task was to make this set usable by the receiving authority in the United States in the required format.
- What we did
- report the status at each stage until the final handover
- book queue slots so that the document flow matches the client's own deadline
- compare the spelling of names against the passport and the main reference documents
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- status updates without having to chase them