- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Ranong Province
- Services used
- interpreting services + Thai citizenship and permanent residence
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in the Netherlands in the required format.
- What we did
- draft a power of attorney that covers every step to be handled on the client's behalf
- prepare the translation using the official names the authorities themselves use
- sequence the certification chain correctly without skipping a required step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return