- Client profile
- Company with foreign shareholders · documents must be coordinated across countries and languages · Location: Austria (coordinated with Chumphon)
- Services used
- interpreting services + family law (marriage, divorce, children)
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Austria in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- scan and archive every version with the date of each step recorded
- book queue slots so that the document flow matches the client's own deadline
- draft a power of attorney that covers every step to be handled on the client's behalf
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · several working days, depending on the queue at the authority
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared