- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Phang Nga Province
- Services used
- interpreting services + certified translation + criminal defence matters
- Challenge
- The previous copy was too faint for the seal to be read — the task was to make this set usable by the receiving authority in Malaysia in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- compare the spelling of names against the passport and the main reference documents
- confirm the receiving authority's requirements before starting any certification step
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- status updates without having to chase them