- Client profile
- Thai–foreign married couple · documents are needed on both the Thai and the destination side · Location: Lamphun Province
- Services used
- intellectual property work + Thai citizenship and permanent residence + family law (marriage, divorce, children)
- Challenge
- The old document no longer matched the current format requirements — the task was to make this set usable by the receiving authority in Vietnam in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- sequence the certification chain correctly without skipping a required step
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · more than one working week because several certification layers follow one another
- What mattered most to the client
- status updates without having to chase them