- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: New Zealand (coordinated with Si Sa Ket)
- Services used
- intellectual property work + Thai citizenship and permanent residence
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in New Zealand in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- sequence the certification chain correctly without skipping a required step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared