- Client profile
- Foreign resident in Thailand · needs a bilingual set with an English explanation · Location: Spain (coordinated with Prachuap Khiri Khan)
- Services used
- document legalisation and apostille + visa applications + corporate and commercial law work
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Spain in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- sequence the certification chain correctly without skipping a required step
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return