- Client profile
- SME owner · several corporate documents are required at the same time · Location: Phayao Province
- Services used
- document legalisation and apostille + family law (marriage, divorce, children)
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in France in the required format.
- What we did
- compare the spelling of names against the passport and the main reference documents
- confirm the receiving authority's requirements before starting any certification step
- sequence the certification chain correctly without skipping a required step
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain