- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Pattani Province
- Services used
- document legalisation and apostille + family law (marriage, divorce, children)
- Challenge
- The receiving authority asked for a recently issued document — the task was to make this set usable by the receiving authority in Australia in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the set was accepted by the receiving office without a repeat filing in the same round · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return