- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Bueng Kan Province
- Services used
- notarial certification + family law (marriage, divorce, children) + Thai work permit applications
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in the United States in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- book queue slots so that the document flow matches the client's own deadline
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · more than one working week because several certification layers follow one another
- What mattered most to the client
- status updates without having to chase them