- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: the UAE (coordinated with Chaiyaphum)
- Services used
- notarial certification + family law (marriage, divorce, children) + NAATI certified translation
- Challenge
- It was unclear whether an apostille or embassy legalisation applied — the task was to make this set usable by the receiving authority in the UAE in the required format.
- What we did
- scan and archive every version with the date of each step recorded
- book queue slots so that the document flow matches the client's own deadline
- prepare the translation using the official names the authorities themselves use
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain