- Client profile
- SME owner · several corporate documents are required at the same time · Location: Saraburi Province
- Services used
- Thai police clearance certificates + intellectual property work + employment law matters
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Australia in the required format.
- What we did
- draft a power of attorney that covers every step to be handled on the client's behalf
- compare the spelling of names against the passport and the main reference documents
- review each original document and produce a checklist of what to fix before filing
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared