- Client profile
- Foreign resident in Thailand · needs a bilingual set with an English explanation · Location: Phra Nakhon Si Ayutthaya Province
- Services used
- Thai police clearance certificates + family law (marriage, divorce, children)
- Challenge
- The same set had to serve several authorities at once — the task was to make this set usable by the receiving authority in Portugal in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- have a second reviewer proofread the translation independently of the translator
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · several working days, depending on the queue at the authority
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return