- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Finland (coordinated with Kalasin)
- Services used
- Thai police clearance certificates + interpreting services
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Finland in the required format.
- What we did
- compare the spelling of names against the passport and the main reference documents
- have a second reviewer proofread the translation independently of the translator
- draft a power of attorney that covers every step to be handled on the client's behalf
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return