- Client profile
- Foreign resident in Thailand · needs a bilingual set with an English explanation · Location: Mukdahan Province
- Services used
- tax advisory work + family law (marriage, divorce, children)
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in China in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- sequence the certification chain correctly without skipping a required step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · several working days, depending on the queue at the authority
- What mattered most to the client
- status updates without having to chase them