- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Phuket Province
- Services used
- tax advisory work + family law (marriage, divorce, children) + interpreting services
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in the Netherlands in the required format.
- What we did
- sequence the certification chain correctly without skipping a required step
- have a second reviewer proofread the translation independently of the translator
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · about one working week, depending on the intake cycle
- What mattered most to the client
- flexibility when the applicant is in another province or abroad