- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Germany (coordinated with Khon Kaen)
- Services used
- visa applications + Notarial Services Attorney work
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Germany in the required format.
- What we did
- sequence the certification chain correctly without skipping a required step
- review each original document and produce a checklist of what to fix before filing
- confirm the receiving authority's requirements before starting any certification step
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- plain-language reasons for each step in the chain