- Client profile
- Family with a minor child · parental consent documents are part of the set · Location: Pattani Province
- Services used
- visa applications + family law (marriage, divorce, children)
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Ireland in the required format.
- What we did
- report the status at each stage until the final handover
- book queue slots so that the document flow matches the client's own deadline
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · about one working week, depending on the intake cycle
- What mattered most to the client
- flexibility when the applicant is in another province or abroad