- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Phitsanulok Province
- Services used
- visa applications + family law (marriage, divorce, children)
- Challenge
- The same set had to serve several authorities at once — the task was to make this set usable by the receiving authority in Saudi Arabia in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- have a second reviewer proofread the translation independently of the translator
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the set was accepted by the receiving office without a repeat filing in the same round · about one working week, depending on the intake cycle
- What mattered most to the client
- flexibility when the applicant is in another province or abroad