- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Canada (coordinated with Lampang)
- Services used
- visa applications + certified translation + interpreting services
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Canada in the required format.
- What we did
- prepare the translation using the official names the authorities themselves use
- scan and archive every version with the date of each step recorded
- confirm the receiving authority's requirements before starting any certification step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared