- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Ang Thong Province
- Services used
- accounting and financial statement work + certified translation
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in the United Kingdom in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- have a second reviewer proofread the translation independently of the translator
- compare the spelling of names against the passport and the main reference documents
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return