- Client profile
- Foreign resident in Thailand · needs a bilingual set with an English explanation · Location: Maha Sarakham Province
- Services used
- Thai civil registration and government paperwork + specialist court and medical interpreting
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Japan in the required format.
- What we did
- draft a power of attorney that covers every step to be handled on the client's behalf
- report the status at each stage until the final handover
- confirm the receiving authority's requirements before starting any certification step
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared