- Client profile
- SME owner · several corporate documents are required at the same time · Location: Nan Province
- Services used
- Thai civil registration and government paperwork + family law (marriage, divorce, children)
- Challenge
- The receiving authority asked for a recently issued document — the task was to make this set usable by the receiving authority in New Zealand in the required format.
- What we did
- report the status at each stage until the final handover
- confirm the receiving authority's requirements before starting any certification step
- review each original document and produce a checklist of what to fix before filing
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return