- Client profile
- SME owner · several corporate documents are required at the same time · Location: Australia (coordinated with Songkhla)
- Services used
- criminal defence matters + family law (marriage, divorce, children) + Thai police clearance certificates
- Challenge
- The old document no longer matched the current format requirements — the task was to make this set usable by the receiving authority in Australia in the required format.
- What we did
- draft a power of attorney that covers every step to be handled on the client's behalf
- compare the spelling of names against the passport and the main reference documents
- review each original document and produce a checklist of what to fix before filing
- have a second reviewer proofread the translation independently of the translator
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return