- Client profile
- Foreign resident in Thailand · needs a bilingual set with an English explanation · Location: Spain (coordinated with Nan)
- Services used
- criminal defence matters + family law (marriage, divorce, children) + MFA consular legalisation
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Spain in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- sequence the certification chain correctly without skipping a required step
- scan and archive every version with the date of each step recorded
- Outcome and indicative timeline
- the documents matched the format specified by the receiving authority · several working days, depending on the queue at the authority
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return