- Client profile
- Company with foreign shareholders · documents must be coordinated across countries and languages · Location: Sukhothai Province
- Services used
- criminal defence matters + family law (marriage, divorce, children) + NAATI certified translation
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in Norway in the required format.
- What we did
- book queue slots so that the document flow matches the client's own deadline
- compare the spelling of names against the passport and the main reference documents
- have a second reviewer proofread the translation independently of the translator
- draft a power of attorney that covers every step to be handled on the client's behalf
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · about one working week, depending on the intake cycle
- What mattered most to the client
- clear steps and knowing in advance what has to be prepared