- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Buri Ram Province
- Services used
- employment law matters + family law (marriage, divorce, children)
- Challenge
- It was unclear whether an apostille or embassy legalisation applied — the task was to make this set usable by the receiving authority in New Zealand in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- sequence the certification chain correctly without skipping a required step
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- the client was able to file within the planned timeframe · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain