- Client profile
- Foreign resident in Thailand · needs a bilingual set with an English explanation · Location: Roi Et Province
- Services used
- employment law matters + family law (marriage, divorce, children)
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Portugal in the required format.
- What we did
- book queue slots so that the document flow matches the client's own deadline
- prepare the translation using the official names the authorities themselves use
- scan and archive every version with the date of each step recorded
- confirm the receiving authority's requirements before starting any certification step
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · more than one working week because several certification layers follow one another
- What mattered most to the client
- status updates without having to chase them