- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Belgium (coordinated with Krabi)
- Services used
- family law (marriage, divorce, children) + specialist court and medical interpreting
- Challenge
- The same set had to serve several authorities at once — the task was to make this set usable by the receiving authority in Belgium in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- book queue slots so that the document flow matches the client's own deadline
- prepare the translation using the official names the authorities themselves use
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- flexibility when the applicant is in another province or abroad