- Client profile
- Foreign resident in Thailand · needs a bilingual set with an English explanation · Location: Sakon Nakhon Province
- Services used
- interpreting services + NAATI certified translation + Thai citizenship and permanent residence
- Challenge
- The old document no longer matched the current format requirements — the task was to make this set usable by the receiving authority in Japan in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- scan and archive every version with the date of each step recorded
- report the status at each stage until the final handover
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- flexibility when the applicant is in another province or abroad