- Client profile
- Retired foreign resident · documents are renewed on a yearly cycle · Location: Nong Bua Lam Phu Province
- Services used
- interpreting services + Thai citizenship and permanent residence
- Challenge
- The receiving authority asked for a recently issued document — the task was to make this set usable by the receiving authority in Singapore in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- scan and archive every version with the date of each step recorded
- confirm the receiving authority's requirements before starting any certification step
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return