- Client profile
- Foreign resident in Thailand · needs a bilingual set with an English explanation · Location: Nakhon Nayok Province
- Services used
- interpreting services + family law (marriage, divorce, children)
- Challenge
- The old document no longer matched the current format requirements — the task was to make this set usable by the receiving authority in Hong Kong in the required format.
- What we did
- book queue slots so that the document flow matches the client's own deadline
- draft a power of attorney that covers every step to be handled on the client's behalf
- compare the spelling of names against the passport and the main reference documents
- confirm the receiving authority's requirements before starting any certification step
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · more than one working week because several certification layers follow one another
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return