- Client profile
- SME owner · several corporate documents are required at the same time · Location: the United States (coordinated with Surat Thani)
- Services used
- interpreting services + tax advisory work + employment law matters
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in the United States in the required format.
- What we did
- have a second reviewer proofread the translation independently of the translator
- draft a power of attorney that covers every step to be handled on the client's behalf
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain