- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Phetchabun Province
- Services used
- interpreting services + real estate and land matters + Thai civil registration and government paperwork
- Challenge
- The previous copy was too faint for the seal to be read — the task was to make this set usable by the receiving authority in Finland in the required format.
- What we did
- confirm the receiving authority's requirements before starting any certification step
- have a second reviewer proofread the translation independently of the translator
- draft a power of attorney that covers every step to be handled on the client's behalf
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain