- Client profile
- Thai national living overseas · relies on a relative in Thailand acting under a power of attorney · Location: Chanthaburi Province
- Services used
- interpreting services + family law (marriage, divorce, children)
- Challenge
- The translated name of an authority did not match its official name — the task was to make this set usable by the receiving authority in Austria in the required format.
- What we did
- draft a power of attorney that covers every step to be handled on the client's behalf
- report the status at each stage until the final handover
- book queue slots so that the document flow matches the client's own deadline
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · several working days, depending on the queue at the authority
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return