- Client profile
- SME owner · several corporate documents are required at the same time · Location: the United Kingdom (coordinated with Chiang Mai)
- Services used
- interpreting services + Thai citizenship and permanent residence
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in the United Kingdom in the required format.
- What we did
- sequence the certification chain correctly without skipping a required step
- have a second reviewer proofread the translation independently of the translator
- compare the spelling of names against the passport and the main reference documents
- Outcome and indicative timeline
- the risk points were corrected before filing, which reduced the number of revision rounds · about one working week, depending on the intake cycle
- What mattered most to the client
- plain-language reasons for each step in the chain