- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: the United Kingdom (coordinated with Bangkok)
- Services used
- intellectual property work + family law (marriage, divorce, children) + full-service legal and document certification
- Challenge
- The previous copy was too faint for the seal to be read — the task was to make this set usable by the receiving authority in the United Kingdom in the required format.
- What we did
- compare the spelling of names against the passport and the main reference documents
- have a second reviewer proofread the translation independently of the translator
- review each original document and produce a checklist of what to fix before filing
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · several working days, depending on the queue at the authority
- What mattered most to the client
- plain-language reasons for each step in the chain