- Client profile
- Thai national working full time in Thailand · cannot attend offices during working hours · Location: Germany (coordinated with Phuket)
- Services used
- criminal defence matters + family law (marriage, divorce, children) + wills and succession
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Germany in the required format.
- What we did
- review each original document and produce a checklist of what to fix before filing
- confirm the receiving authority's requirements before starting any certification step
- Outcome and indicative timeline
- the set was accepted by the receiving office without a repeat filing in the same round · about one working week, depending on the intake cycle
- What mattered most to the client
- detailed checking before filing to reduce the chance of a return