- Client profile
- Company with foreign shareholders · documents must be coordinated across countries and languages · Location: Phra Nakhon Si Ayutthaya Province
- Services used
- criminal defence matters + family law (marriage, divorce, children)
- Challenge
- A name spelling did not match the passport and the file was returned — the task was to make this set usable by the receiving authority in Denmark in the required format.
- What we did
- compare the spelling of names against the passport and the main reference documents
- confirm the receiving authority's requirements before starting any certification step
- have a second reviewer proofread the translation independently of the translator
- draft a power of attorney that covers every step to be handled on the client's behalf
- Outcome and indicative timeline
- a spare certified set was available for other authorities later on · more than one working week because several certification layers follow one another
- What mattered most to the client
- plain-language reasons for each step in the chain